Require 311 to Show When Agencies Cannot Help
In committee as of May 27, 2026Under review by an assigned committee.
✦ Plain-Language Summary
This bill would make 311 clearly tell you when a city agency cannot fix your complaint or service request. Agencies would also have to provide proof when they do take action on your 311 request, making the system more transparent about what actually gets done.
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Details
- Introduced
- Apr 16, 2026
- Body
- Committee on Technology
- Type
- Introduction
- Status
- Committee
Sponsors (1)
Official Description
This bill would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center (NYC311) must indicate in the description of the action taken on a 311 request or complaint in the 311 system that the responding agency is unable to resolve the request. The responding agency would also be required to indicate their ability to respond to a complaint or service request to NYC311. This bill would also require NYC311, in consultation with relevant agencies, to develop and implement protocols to provide proof of action taken when a responding agency resolves a 311 request for service or complaint.