Expand Landlord Support Offices to All Five Boroughs
In committee as of May 27, 2026Under review by an assigned committee.
✦ Plain-Language Summary
This bill would require the city to open landlord assistance offices in all five boroughs to help property owners who rent to tenants using city rental assistance like CityFHEPS. Landlords would be able to get help in-person, by phone, or online, and the city would have to respond to landlord complaints within specific timeframes.
This bill is in committee — public testimony may be open
Register to testify in-person, virtually, or in writing at council.nyc.gov/testify →
Details
- Introduced
- Apr 16, 2026
- Body
- Committee on General Welfare
- Type
- Introduction
- Status
- Committee
Sponsors (1)
Official Description
This bill would expand the Landlord Management Unit within the Department of Social Services (DSS) to require units physically located within each of the five boroughs. The bill would also require that DSS maintain various communication methods for landlords who participate in DSS-administered rental subsidy programs such as CityFHEPS. Methods would include in-person appointments, telephone, an online portal and a mechanism to submit complaints. The bill would require any correspondence the units receive from landlords be responded to within certain timeframes. Finally, the bill would require the publication of an annual report that details the number of complaints received, average resolution times, and any patterns of issues and problems identified by DSS upon reviewing complaints.