Require Non-Digital Access to Senior Services and Forms
Enacted on Jun 12, 2026Signed into law by the Mayor.
✦ Plain-Language Summary
This bill would require the Department for the Aging to offer paper forms and phone access for all services currently available online. Seniors could apply for programs, get information, and access benefits without needing to use computers or the internet. All non-digital materials would be available in multiple languages spoken throughout the city.
Details
- Introduced
- Apr 16, 2026
- Body
- Committee on Aging
- Type
- Introduction
- Status
- Enacted (Mayor's Desk for Signature)
Official Description
This bill would require the New York City Department for the Aging (DFTA) to make information that is made available in digital format to the public regarding services offered or administered by DFTA accessible through non-digital means. Access to such services by phone would include the ability to initiate and complete applications, receive guidance regarding additional documentation necessary to support an application, learn the status of an application, and request an application or enrollment information to be sent via mail. Access to such services in paper format would also be made available at older adult centers.